RETURNS + EXCHANGES

 
 

RETURN POLICY

MA I AM accepts online returns of non-sale, unworn/unwashed merchandise with original tags attached within 30 calendar days from the date of delivery. All products must be returned in its original packaging and with all related accessories included. All refunds will be applied to the original payment method. If you return a package that does not meet this criteria, it will be denied. All denied returns will not receive a refund and will be forfeited. Original shipping fees are non-refundable. 

For more information, please contact us at hello@ma-i-am.com.

All Sale Merchandise is Final Sale. 
No returns or exchanges.  Previous purchases are not eligible for discount.  Sale items are ineligible for price adjustments.

INTERNATIONAL RETURN POLICY, please ???

EXCHANGES

Please email customer service at hello@ma-i-am.com to assist you with your exchange. We will place a new order and waive your Shipping and Handling (S&H) fees for the new merchandise. Return the original merchandise and upon receipt, a refund will be issued in the original form of payment. Please note that Exchanges are not available with merchandise purchased from our retail stores.

 

HOW TO RETURN AN ITEM

U.S. Return Instructions

Our return process is convenient and easy.

1. To ensure accurate processing, customer service will email you a return form. Please fill out the returns form and include it in the box of your original purchase.

2. A prepaid USPS Merchandise Return label will be emailed and included it in your original order:

  • Fill out your name, address, order number and affix squarely onto the address side of your return package.

  • There is a "USPS Tracking #" sticker included with your packing slip. Remove this sticker and place it near your "Merchandise Return Label" on your return package.

  • To ensure we receive your return properly, include your original order receipt inside your return package; indicating the item(s) and the reason for your return.

  • Drop your package in a secure mailbox, give it to your postal carrier or take it to your local post office.

  • Your package will be returned via U.S Priority Mail. Once we receive your return, we will deduct a $6.95 fee from the return balance due to account for the return postage.

  • The prepaid return label is optional. You are free to use your own return services at your discretion. We recommend you use a service that you can track and one that offers insurance.

U.S. Return Address

If you are not using the prepaid return label, make sure you send all online returns to: 

MA I AM LLC
Attn: Returns
PO BOX 812154 
Los Angeles, CA 90081 

We recommend that you choose a shipping service that allows you to track your package and that you insure your package.

INTERNATIONAL RETURNS INSTRUCTIONS, please ??

RETURN NOTIFICATIONS

Once we receive your return package, you will be sent an email notifying you of your return. Please note; that this email will be sent to the email address as provided on your original order.

Your return credit will be placed on the original form of payment and will appear on your next statement (generally 10-14 days depending on your bank).